Terms of Service

By accessing and using devopsDock services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use constitutes acceptance of modified terms.

devopsDock provides software development and DevOps services including but not limited to:

• Custom software development
• DevOps consulting and implementation
• Cloud infrastructure management
• Technical support and maintenance

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

You agree to:

• Provide accurate and complete information
• Use services only for lawful purposes
• Not interfere with service operations
• Protect your account credentials
• Comply with all applicable laws and regulations

• Fees are billed according to the agreed project scope or hourly rate
• All prices are exclusive of VAT
• Payment is due upon invoice receipt
• Late payments may result in service suspension

5.1.1 General

Customers may request a partial refund within seven calendar days of their original purchase by emailing [email protected] with proof of purchase (name, email, purchase date); approved refunds will return 75% of the original purchase price (with the remaining 25% covering administrative and processing fees) to the original payment method within ten business days. We do not provide refunds on already completed work.

5.1.2 Project Pause

You may pause a project at any time before the next milestone begins. Unused budget remains available for future work during the agreed project timeline.

5.1.3 Project Cancellation

You may cancel your project at any time by emailing [email protected]. Cancellation will take effect at the end of the current milestone. Payments for completed milestones are non-refundable.

5.2 EU Consumer Rights

You are entitled to cancel your purchase and request a refund without stating the reason within 14 days of your purchase. The refund will cover the portion of the fee prorated from the date you request cancellation to the end of the relevant service period you have paid for. To cancel and request a refund, please contact [email protected].

5.3 Refund Process

Refunds will be processed within 14 days of cancellation approval. Contact [email protected] for refund requests.

Intellectual property rights are clearly defined:

6.1 Client-Owned IP

You retain ownership of your business logic, data, and proprietary information.

6.2 devopsDock IP

We retain rights to our methodologies, tools, and general knowledge used in service delivery.

6.3 Deliverable Rights

Upon full payment, you receive full rights to custom code and deliverables created specifically for your project.

• We expressly exclude liability for any indirect, special, incidental, or consequential damages, including lost profits or business interruption.
• Any further liability is excluded to the maximum extent permitted by applicable mandatory law.
• We deliver secure, production ready code, but cannot predict future security vulnerabilities. Should new issues arise, you must open a new issue on your personal ticket board for us to address them, and we will only provide fixes under an active service subscription.
• We will only implement fixes or improvements if you explicitly request them through our support channels.

Unless otherwise agreed in a separate hosting contract, you are solely responsible for hosting and maintaining your application in your chosen environment.

For questions about these terms or our services: